About Us
About | Return Policy | Shipping Policy | Privacy Policy | Copyright Notice | Your California Privacy Rights
Discount Diabetic Sock Store offers a wide selection of brand-name therapeutic footwear. We are committed to helping people save on out-of-pocket health care expenses by offering men and women with health conditions such as diabetes, arthritis and foot deformities an opportunity to shop for high-quality socks, shoes and inserts at affordable prices.
We make every attempt to make sure that you’re satisfied with your purchases. Items returned that fall outside of our return policy, will be disposed of and no refund/credit will be processed.
- Each item has sizing and color information located on each individual product page. Please read all of the information before ordering your items to help ensure you have the correct size and color. We do the best we can to accurately describe the color and sizing of products. Depending on the settings on your computer monitor, colors may look different. i.e. An item’s description may indicate Navy Blue in color, but you feel the image looks more like a Royal Blue. The description takes priority over the image. If you are in doubt, please use the contact us form and ask before placing your order.
- Shipping charges are non-refundable.
- You are responsible for shipping the items back to us (unless its due to an error on our part, i.e. you received a damaged item or the wrong item). However, if you need us to provide you with a pre-paid return label, we can send one to you in the mail or email one for you to print. The cost of return shipping will be deducted from your refund/credit in addition to any re-stocking fee. All returns must be shipped via U.S. Post Service (USPS). We recommend using USPS priority mail with a tracking number for returns. Use the contact form to email us the tracking number.
- Any items that are returned must be in new condition, in the original package with any accessories and must include the packing slip in order to be eligible for store credit or refund. Items cannot be returned if they’ve been worn, washed or taken out of their original package. Returns without packing slips will not be able to be processed.
- If you decide to return merchandise for any reasons please do so within 30 days. All sales are final after 30 days. The items must be returned to Discount Diabetic Sock Store (post marked) within 30 days of the ship date of your items. No returns or exchanges will be accepted after 30 days of original ship date.
- A 20% re-stocking fee may be deducted from your refund/credit.
- Once your return package has been received and the contents have been checked and verified, it may take up to 2 weeks for us to resolve your return query. Please allow 30 days for the credit to appear on your billing statement.
- Address Packages To:
Discount Diabetic Sock Store
PO Box 28203
Newark. NJ 07101
U.S. Shipping: Most orders are shipped via U.S. Postal Service (USPS). However, we will determine the most efficient shipping carrier for your order. So the carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. We deliver to mailboxes, mail slots and P.O. Boxes.
- Shipping is a flat rate of $5.95 for all U.S. orders.
- Most orders for in-stock items will leave our facility within 24 to 48 hours.
- Estimated delivery time is two to three business days from the date you items leave our facility.
Delivery time may exceed three business days if:
- You see the following message:
- Our shopping cart will not allow you to add items that are on backorder (out of stock). Due to manufacturing delays or unexpected demand, certain items may be temporarily out of stock. If you place an order for any merchandise that is currently unavailable, we will attempt to notify you regarding your order via email. In the email, we will notify you of two options:
a. Discount Diabetic Sock Store can send you a comparable replacement item.
b. Discount Diabetic Sock Store can issue you a refund that may not exceed the original invoice price.
International Shipping: We ship all items to over 190 countries Priority Mail International via USPS.
- Shipping is a flat rate of $10.95 for all Canada and Mexico orders.
For all other countries, shipping is a flat rate of $12.95.
** We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses.
We respect your privacy. Discount Diabetic Sock Store shares information with outside companies that perform services for us. For example, when a customer or visitor signs up for our e-mail newsletters, we will provide the e-mail address to a third party e-mail distribution company that send e-mails on our behalf. Your information is held in strict confidence and will not be used by these companies for any purpose other than sending e-mails for Discount Diabetic Sock Store. We do use cookies to store your personal preferences when you visit this site. This information is only used to help us enhance your shopping experience.
Any questions or concerns regarding privacy should be directed to customer service. We’ll be sure to handle all privacy concerns promptly.
Your California Privacy Rights
California residents are entitled to ask us for a notice describing what categories of personal customer information Discount Diabetic Sock Store shares with third parties for those third parties’ direct marketing purposes. That notice will include:
- The categories of information shared.
- The names and addresses of the third parties and affiliates with which it was shared.
If you are a California resident and would like to obtain this notice please submit a written request to the following address: Discount Diabetic Sock Store, P.O. Box 28203, Newark, NJ 07101. In your request, please specify that you want a “Your Discount Diabetic Sock Store California Privacy Rights Notice “. Please allow 30 days for a response.
2008-2011 © by Discount Diabetic Sock Store - All Rights Reserved.
All trademarks and brand names mentioned are the property of their respective owners.
- If you need to return something, click here.
- For inventory status use the contact form below. Please include the item name, size and color.
- For order status or other questions about your order, please respond to the order confirmation email (if possible). Or use the contact form below.
- If you are a Pharmacy, Assisted Living / Health Care Facility, Medical Professional or a Retailer, click here for volume discounts & special pricing.
Discount Diabetic Sock Store
PO Box 28203
Newark. NJ 07101
United States
Tel: 1.888.661.8030
email: customer.service [at] discountdiabeticsockstore.com
Please fill out the form below. Click the “Send” button when finished.
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